Like every e-commerce but on steroids
Support All courier and platforms
Velo Webservices power every part of your post-purchase experience — from integrations and tracking to returns, exchanges, and shipping — all connected through one secure and flexible API layer.
Proactive Tools
Order management
Velo’s Order Management Tool gives you full control of every order after checkout — track status, create labels, view EDDs, send delivery updates, and keep fulfillment moving smoothly with smart integration across all platforms and couriers.
Smart returns
Velo Smart Returns is a plug-and-play solution that adds Returns & Exchanges to your website — customers can easily submit returns or choose replacements, while approvals and refunds are processed in the background, saving your team time and money.
Proactive Tracking
Velo Track creates a fully branded tracking experience — with delivery updates, EDDs, and AI product suggestions, while keeping shoppers engaged on your site and alerting you when shipments go off track.
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Frequently Ask a Question
Got a question? We've got the answer. Check out our frequently asked questions below.
What does Velo actually protect?
Every transaction — from checkout to delivery and even returns. Velo detects fraud, delivery risks, refund abuse, and operational failures before they become revenue loss.
How does Velo know which orders are risky?
Velo connects signals across payment data, customer history, device identity, IP, carriers, and fulfillment events — then scores each order in real time using AI and behavioral analysis.
Will Velo slow down my good customers?
No. Velo approves legitimate orders faster by reducing unnecessary manual reviews, while stopping only the ones that show statistically proven risk.
Do I need to change my current tools or carriers?
Not at all. Velo integrates with your existing e-commerce platform, payment provider, and carriers — becoming a smart security layer on top of what you already use.
What revenue impact should I expect?
Merchants typically see 20–40% less losses from fraud, delivery disputes, and refund abuse — while improving customer experience with fewer delays and errors.
What integrations do you support?
Velo integrates with Shopify, WooCommerce, all major players, and all carriers. Our secure API layer connects across your existing platforms — no workflow changes needed.
