Velo Partners
For delivery companies
Strengthen the digital environment around your delivery operation — cleaner dataflow, stronger integration control, and a more secure structure for the full purchase chain.
Integrated eco-system
As a data leader in e-commerce, Velo focuses on the transaction and purchase-chain layer where delivery complexity becomes most visible. Our models perform best in sophisticated, interconnected environments, where checkout, risk, dataflow, shipping, tracking, and returns are no longer separate functions, but part of one operating system.
We have recognized that many delivery platforms create friction as complexity grows. The issue is not only missing features, but weaker alignment across systems, more manual handling, lower data integrity, slower service launches, and less control over how operational data moves between merchants, internal teams, providers, and client-facing services.
In more advanced e-commerce environments, both merchants and delivery companies begin to feel the limits of disconnected workflows, fragmented dataflow, and rising operational risk. When these layers are not governed well, the cost appears in billing friction, operational leakage, manual intervention, slower issue resolution, and weaker ability to meet changing market needs.
By strengthening this layer, companies can reduce data errors, improve SLA performance, lower fraud and abuse exposure, and create a more scalable environment for merchants to grow within.
70%
Data-driven environment can reduce customer service inquiries by more than 70%.
A stronger delivery ecosystem
Velo helps delivery companies strengthen the digital environment around their delivery operation. That includes cleaner dataflow, stronger integration control, better visibility across workflows, and a more secure structure for managing the full purchase chain.
For delivery companies, the value is not in changing tools for the sake of technology. It is in creating a stronger delivery ecosystem around the business itself — one that improves how data is transmitted, validated, governed, and acted on across merchants, providers, internal teams, billing flows, and customer-facing services.
This gives delivery companies a more efficient operation, a more secure and enterprise-grade environment, and a stronger platform for launching additional services on top of its core delivery activity.
Layers of control
Delivery companies no longer operate only as physical networks. They now sit at the center of a broader digital ecosystem where logistics, integrations, and business services must work together as one aligned environment. The companies that control these layers well are better positioned to scale operations, support larger clients, launch new services, and create stronger long-term platform value.
- 01
Delivery layer
is the physical execution engine: drivers, routes, dispatching, allocations, delivery options, polygons, and distribution flows. This is where operational performance is measured in speed, reliability, SLA execution, and delivery quality.
- 02
Integration layer
controls how merchants, e-commerce platforms, ERPs, OMSs, billing systems, operational tools, and providers connect into the delivery ecosystem. This layer is not only about APIs — it is about aligned dataflow, encrypted transaction movement, protocol consistency, and secure connectivity across the full purchase chain.
- 03
Business Services layer
is where the delivery company creates more value on top of logistics. This includes communication tools, finance and billing control, alerts, insights, AI workflows, secure data services, and other digital capabilities that strengthen client retention, enterprise readiness, and monetization.
When these three layers are connected through one governed environment, the delivery company becomes more than a carrier — it becomes a stronger digital infrastructure partner.
Client management
Client Management and Overview gives each delivery companies’ team member access to the client view most relevant to their role — from customer service and operations to billing, account management, and performance oversight.
Instead of forcing teams to work across disconnected systems, the platform creates one structured client environment where every function can access the information it needs: deliveries, account status, billing details, service plans, rates, locations, team permissions, and performance trends.
For operations, this means better visibility into delivery activity, service performance, and account-level execution. For finance, it means faster access to billing status, debt exposure, payment methods, and invoice-related controls. For account and support teams, it means a clearer view of client structure, contacts, service configuration, and historical activity.
Finance
Finance and Billing Control gives delivery companies a faster and more structured way to manage the full financial layer around its delivery services.
As delivery operations grow, billing becomes more than issuing invoices. It becomes the layer where shipment events, pricing rules, delivery outcomes, client terms, adjustments, and reconciliation must stay aligned across the full purchase chain. When that environment is weak, the cost appears in billing friction, manual reconciliation, disputed charges, delayed collections, and weaker visibility into real operational profitability.
Velo enables delivery companies to initiate payment requests within seconds, attach invoices, bill credit cards, verify transactions against proof of delivery, and manage usage limits across client accounts. It also gives delivery companies stronger control over service pricing, rate management, additional charges, and payment requests across the full delivery flow.
This creates a more reliable billing environment where operational activity and financial activity stay aligned.
Integration Flexibility
Velo created a secure integration layer that allows the delivery company’s merchants to connect from any platform they use, including built-in support for all major e-commerce platforms. Through this layer, merchants can transmit data to the delivery company inside a governed environment with clear data-policy controls — including visibility into what data is being shared, who accessed it outside the organisation, how long it remains visible, and how it is used across the flow.
At the same time, the layer returns live operational data back to the merchant while preserving proof of delivery and other delivery events inside a structured record that is kept within the merchant account.
Velo API
/api/v4/orders/order-so2/data
Fetch validated dataimport Velo from "@velo/security";
const client = new Velo();
const secureId = await client.secureUUID({
orderId: "ORD-104233",
systems: ["checkout", "payments", "logistics", "support"],
});
console.log(secureId);Web services suite
As merchants grow, the purchase chain becomes more than a set of isolated tasks. Shipping, tracking, returns, provider coordination, operational visibility, AI-driven automation, and transaction intelligence begin to work as one connected layer that directly affects customer trust, merchant efficiency, and long-term retention.
- 01
Purchase chain management
provides an operating layer with dynamic rates, fulfillment flow, data validation, provider integrations, label creation and verification, SLA monitoring, issue resolution, exception handling, and workflow automation.
- 02
Returns and exchanges
is a self-service portal with flexible policies, smart exchanges, automation, and restocking / refund flow.
- 03
Insights and analytics dashboard
enhances order-level data to provide full visibility across every stage of the purchase chain, including delivery performance, carrier behavior, delay rates, WISMO trends, benchmarking, cost and revenue trade-offs, churn risk, and predictive alerts.
- 04
AI and automation tool
helps with live rate optimization, address validation, customer verification, automated resolutions, predictive alerts, and smart recovery protocols.
- 05
Smart tracking
allowing you to create branded pages with real-time notifications, delivery visibility, feedbacks, and upsell opportunities.
Technology solutions across shippers and logistics providers is accelerating, reinforcing that digital control is becoming part of the competitive layer in logistics, not just a back-office function.
McKinsey
Data Integrity and AVS
Velo creates a governed data-validation layer that helps the delivery company ensure the data entering its environment is accurate, usable, and aligned before it affects operations.
As delivery operations scale, small data errors quickly become operational failures. Incorrect addresses, missing phone numbers, invalid contact details, incomplete order data, or weak validation across merchant inputs can create failed deliveries, billing friction, support load, and weaker SLA performance.
Through address validation, data verification, authorization controls, and structured data-governance rules, the delivery company can validate what enters the system before it moves across the purchase chain. AVS strengthens this layer further by helping confirm that delivery data is complete, consistent, and usable before orders move into execution.
Validation score
97%
Delivery Operations
Velo created a dedicated delivery-operations layer for the driver environment, fully connected to the broader ecosystem around it.
This gives the delivery company a structured execution layer for dispatching, driver allocation, route and polygon management, delivery options, proof of delivery, communication, issue handling, drivers app, and performance review — all within the same governed environment as its data, integrations, and operational workflows.
Instead of treating driver operations as a disconnected field tool, Velo brings it into a more secure and aligned ecosystem where execution, communication, validation, and visibility work together as one system.
Flexible growth
Velo’s pricing and platform model are designed to grow with delivery companies’ operational complexity. Delivery companies can begin with a focused core layer and expand into broader ecosystem control across integrations, data governance, delivery operations, billing, AI, advanced transaction protection, and enterprise-grade capabilities as demand grows.
Starts with
$59
Per online store ($0.015 per transaction)
Partners fee starts with
$10K
Partners fee is subjected to additional services and transactional usage.
Cost per transaction handling
Partnership Model
Velo partnership is designed to strengthen the delivery company’s digital layer around its delivery business. Rather than selling isolated tools, Velo provides delivery companies with one connected environment across integrations, data governance, delivery operations, billing, AI, and secure transaction controls.
Under this model, delivery companies license Velo as infrastructure. That allows delivery companies to use the platform across its own ecosystem, extend more services to clients through one governed environment, and grow its digital capabilities without depending on fragmented external systems for each operational layer.
The goal is not only to provide software, but to help delivery companies create a stronger delivery ecosystem, improve operational efficiency, and build a more scalable digital platform around its core business.
